Kleenfold/Privacy Policy

Privacy Policy

Last updated: 30 March 2026

At Kleenfold, we respect your privacy. This policy explains what data we collect, why we collect it, and how we keep it safe.

Information We Collect

Name, email address, and phone number when you register.
Delivery address and laundry item details when you place an order.
Payment information processed securely — we never store card numbers.
Device and usage data to improve app performance.

How We Use Your Data

To process and deliver your laundry orders.
To send order status updates via SMS or email.
To improve our services and personalise your experience.
We never sell your personal data to third parties.

Data Security

All data is encrypted in transit using TLS/SSL.
We use Firebase (Google Cloud) for secure data storage.
Staff access to customer data is role-restricted and logged.
We conduct regular security reviews of our systems.

Your Rights

Request a copy of your personal data at any time.
Ask us to correct inaccurate information.
Request deletion of your account and associated data.
Opt out of marketing communications anytime.

Cookies

We use essential cookies to keep you signed in and remember your preferences. We do not use advertising or tracking cookies. You can clear cookies at any time through your browser settings.

Third-Party Services

We use Firebase (Google) for authentication and data storage, and payment processors for secure transactions. Each provider operates under their own privacy policy and is contractually bound to protect your data.

Contact Us

Have questions about your data? Reach us at support@kleenfold.com and we'll respond within 48 hours.